Peak Camping Outfitters reserves the right to update the rules when necessary, and the updated version will be published on www.peakcampingoutfitters.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Peak Camping Outfitters immediately. All buyers are deemed to accept the rules if they are using the services provided by Peak Camping Outfitters. Peak Camping Outfitters' policy shall prevail.
For after-sales issues, buyers should file a return & refund request within 30 days of the delivery date. The period of Return & Refund request filed exceeds, Peak Camping Outfitters reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Peak Camping Outfitters via Contact Us.
If Peak Camping Outfitters cannot fulfill the buyer's order within the order processing time, under the condition but not limited to no stock or other conditions, Peak Camping Outfitters has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Peak Camping Outfitters has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Peak Camping Outfitters should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.
Peak Camping Outfitters shall not accept after-sale request for "non-defective remorse returns", and has the right to accept or reject the request. Peak Camping Outfitters will abide by the policy under this condition.
If Peak Camping Outfitters accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Peak Camping Outfitters's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.
Peak Camping Outfitters shall not require warranty, like whether to provide warranty or not, or the way of warranty handling with.
Peak Camping Outfitters shall restrict with the refund time and redelivery time under the condition, included but not limited to order refund based on the policy, agree on refund or redelivery between Peak Camping Outfitters and buyer or others, Peak Camping Outfitters must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Peak Camping Outfitters. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Peak Camping Outfitters has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Peak Camping Outfitters Under Various Circumstances:
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type Peak Camping Outfitters Rules
For Unshipped Orders:
The Return & Refund request is made after the stated processing time. Peak Camping Outfitters will refund the order. The Return & Refund request is made within the stated processing time.
Peak Camping Outfitters has 3 business days to process the request after the buyer submits it. If Peak Camping Outfitters fails to process (accept or reject) the refund request within 3 business days, Peak Camping Outfitters will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders:
The Return & Refund request is made after the order has shipped. Peak Camping Outfitters has 10 business days to process the request after the buyer submits it. If Peak Camping Outfitters fails to process (accept or reject) the refund request within 10 business days, Peak Camping Outfitters will refund the order.
If the package is sent back to Peak Camping Outfitters during transit for any reason, and the buyer applies for a refund, Peak Camping Outfitters should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Peak Camping Outfitters should begin redelivery within 5 business days of the request date.
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Peak Camping Outfitters should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Peak Camping Outfitters, if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Peak Camping Outfitters will make a refund, resend, or accept the return for any of the following cases:
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Peak Camping Outfitters warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Peak Camping Outfitters warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from Peak Camping Outfitters warehouse due to the strict customs clearance at Brazil.
c. For Peak Camping OutfittersPacket Liquid Line to all countries, Peak Camping Outfitters will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Peak Camping Outfitters warehouse.
d. For some special shipping methods, Peak Camping Outfitters cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Peak Camping Outfitters will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.
Peak Camping Outfitters will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Peak Camping Outfitters takes no responsibility if products have been lost.
b. If the logistics company provides return service to US, Peak Camping Outfitters will put the products in your private inventory and will not refund them when we receive the returned items.
c. Peak Camping Outfitters cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
Peak Camping Outfitters offers a full refund or a replacement if packages arrived are badly damaged.
Peak Camping Outfitters offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Peak Camping Outfitters cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, Peak Camping Outfitters refunds you the cost of the product which is the price in the US market. Otherwise, Peak Camping Outfitters will not take any responsibility for them.
Peak Camping Outfitters has a strict quality control process before products are dispatched.
Peak Camping Outfitters will deal with incorrect or missing products as follows:
a. For incorrect products, Peak Camping Outfitters offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Peak Camping Outfitters offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which don't affect product function, Peak Camping Outfitters may refund partially or resend the missing part; for parts missing which affect product function, Peak Camping Outfitters will resend the product only.
d. For accessories, Peak Camping Outfitters will resend the accessories.
Notes:
For size problems, Peak Camping Outfitters will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with the photo of measurement. Then, our dispute team will deal with your disputes quickly.
If the buyer puts wrong receipt information on an order, the buyer should contact the us via Contact Us to request us to update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Peak Camping Outfitters shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note the buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Peak Camping Outfitters, Peak Camping Outfitters should check the proof and give a response within 3 business days.
If the proof checked by Peak Camping Outfitters is not showing the problem clearly and or if the proof checked by Peak Camping Outfitters is not showing the problem clearly, the proof is invalid, and the Peak Camping Outfitters has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the Peak Camping Outfitters, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, Peak Camping Outfitters should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, Peak Camping Outfitters should refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, Peak Camping Outfitters should redelivery within 5 business days of proof approval. Please note Peak Camping Outfitters has the right to refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
Peak Camping Outfitters has a strict quality control process before products are dispatched.
Peak Camping Outfitters will deal with incorrect or missing products as follows:
a. For incorrect products, Peak Camping Outfitters offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Peak Camping Outfitters offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
c. For parts missing which don't affect product function, Peak Camping Outfitters may refund partially or resend the missing part; for parts missing which affect product function, Peak Camping Outfitters will resend the product only.
d. For accessories, Peak Camping Outfitters will resend the accessories.
Notes:
For size problems, Peak Camping Outfitters will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with the photo of measurement. Then, our dispute team will deal with your disputes quickly.
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Peak Camping Outfitters may not refund the product cost.
b. Any disputes arising from bad quality, Peak Camping Outfitters may not accept as the supplier is not Peak Camping Outfitters.
c. For service products without Peak Camping Outfitters quality checking inspection, Peak Camping Outfitters may not accept the disputes.
If Peak Camping Outfitters verifies the tracking number is wrong, and Peak Camping Outfitters fails to provide the correct one within 4 business days, Peak Camping Outfitters will refund the order.
If there is no update of the tracking info for more than 7 business days after the label is created showing on a logistic website, and the buyer applies for a refund, Peak Camping Outfitters requires a refund order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
If the transit time exceeds the estimated delivery time by 10 days or more and Peak Camping Outfitters fails to provide any valid tracking updated info, the buyer may apply for a refund. Peak Camping Outfitters requires a refund order within 3 business days as buyer requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Peak Camping Outfitters lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL, Electric PostNL, Packet Eub, Packet Postal Route, Packet Postal, Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
Peak Camping Outfitters takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Peak Camping Outfitters will notify you by peakcampingoutfitters@gmail.com.
Due to limited international transportation, Peak Camping Outfitters will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through peakcampingoutfitters@gmail.com.
Peak Camping Outfitters will try its best to assist buyers in these special circumstances in a timely manner. After notifying Peak Camping Outfitters, Buyers should expect a decision from Peak Camping Outfitters on these types of issues no later than two weeks.
Peak Camping Outfitters takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Peak Camping Outfitters will notify you by peakcampingoutfitters@gmail.com.
Products can be returned to Peak Camping Outfitters US warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Peak Camping Outfitters US Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please email Peak Camping Outfitters and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving products and after speaking with someone at Peak Camping Outfitters.
For orders cancellation, Peak Camping Outfitters offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Peak Camping Outfitters has planned and prepared for you after payment.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
Peak Camping Outfitters shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Peak Camping Outfitters to help deal with the after-sale issues.
